Cirago has determined that the prongs on a small percentage of AC Wall Charger (IPA2000) can become loose and remain in a power outlet. IPA2000 purchased between Dec 2011 through June 2012 may be affected by this issue.
Customer safety is Cirago's top priority. We will exchange an affected IPA2000 for a new, redesigned charger.
If the prongs come out of the AC Wall Charger and become stuck in a power outlet, DO NOT TOUCH OR REMOVE the prongs - Call a licensed electrician immediately for assistance.
If you are not sure if your IPA2000 is one of the affected ones, please contact our support team.
If you have any questions, please contact our Tech Support team at: